Shipping & Returns
Shipping regions
We ship within Germany and to selected EU countries. The available destinations are shown during checkout. For deliveries outside the EU please contact support@vaultedrops.com before placing an order.
Delivery times
Orders ship during the Black Friday launch window. Domestic deliveries within Germany typically arrive within 2–4 business days after dispatch. International shipments may require an additional 3–7 business days.
Shipping costs
Shipping costs are displayed transparently during checkout. Orders over €150 ship free within Germany. Any customs duties or import fees are the responsibility of the recipient.
Tracking
Once your order leaves the vault you receive an email with tracking information. If the message is missing, please check your spam folder or reach out to us directly.
Returns & exchanges
You may return products within 14 days of receipt. Please contact us first to obtain a return label. Items must be unused and in their original packaging. Custom-made or personalised goods are excluded from withdrawal.
Refunds
Refunds are processed within 14 days after we receive the return using the original payment method. For damaged items we offer either replacements or refunds—please document any damage at the time of delivery.
Contact
For shipping or return questions email support@vaultedrops.com